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What is Concierge Security?

Whether you manage a hotel, business park, restaurant, resort or jewellery store, your clients are not just paying for a service; they get an experience. That’s what concierge security is all about.


Keep visitors safe and informed

Our concierge security guards’ primary role is to secure premises and personnel by patrolling property, inspecting buildings, equipment, and access points, permitting entry to authorised personnel only.

Many business owners are unaware of the security risks that they face daily. However, without concierge guards protecting the building from issues and keeping residents safe and informed, many businesses are vulnerable to theft, violence and vandalism. Therefore, it is essential to always have a professional security team on hand to protect your property. A concierge security guard will provide 24-hour protection for your building by patrolling the exterior and interior of your facility. They can also be located at the entrance of your building, welcoming staff and guests whilst preventing unauthorised access.


Roles and responsibilities vary

You may be surprised to learn that a concierge guard’s duties are far-reaching. From providing security to helping with the day-to-day operations of your business, they do it all.

While most people think of them as dedicated security guards, concierge guards can also often provide property management services such as cleaning and maintenance; and even handle personal errands for clients on tight schedules — it all depends on the clients’ needs. In corporate settings like offices, business parks and iconic high-rise buildings, concierge guards often fulfil the role of a receptionist and a security guard. They make visitors feel secure when they enter your building, which every business hopes for — whether those guests are employees, clients, cleaners or perhaps someone coming in to attend a job interview.


Immaculate presentation

In many cases, concierge guards are dressed smartly. For example, they may wear a suit and tie, polished shoes and a shirt with an emblem on the left chest pocket. Uniforms will, of course, vary from one business to another; however, as part of the ‘front of house’, companies often have preferences towards smart, highly visual security staff.


Concierge security guards alert authorities

Concierge security guards provide an additional layer of protection for clients and their property by greeting people when they arrive at the building, escorting them safely inside. They are also responsible for alerting authorities about any potential threats or emergencies and keeping key stakeholders updated.


Trustworthiness and responsibility

Some companies choose to hire security guards for their expertise in the field, but it’s just as essential to choose a guard or security firm with a code of ethics, with the ability to protect life and reduce crime. In addition, security guards must value, respect and protect your interests, dealing with difficult situations that may arise on or near your property, such as thefts, violence or other threats.


Rapid response

A professional SIA concierge security guard is quick to respond, so you can rest easy knowing help is at hand. For example, if there was an aggressive customer creating chaos in your workplace, it could take the police over 20 minutes to reach your location; by this time, he or she could have caused severe harm. With a concierge guard on hand to take action promptly, you can avoid such an unpleasant situation.


Deliver a sense of security throughout your building

The presence of security guards also provides a sense of security to the business owners, staff and customers. Your employees can perform better in a safe environment with no fear for their safety or personal belongings. Besides, having security around your premises will boost employee retention – primarily if you sell high-end products like jewellery or financial services that require delicate information exchange between customer and company representative.


Concierge guards are made to multitask

Most leading security firms in the UK train concierge and reception guards in first aid, telephony duties, front of house and reception skills, so they’re highly skilled in many different areas, adding maximum value to the client’s business and operations. For example, meeting and greeting customers is second nature, whilst SIA guards are also highly skilled in observing suspicious behaviour, paying attention to the details, and remaining vigilant to any safety breaches.


Do you need concierge security guards?

Suppose you’re looking to boost your front-of-house security presence with concierge guards able to act as the face of your business, handling everyday traffic of staff, clients, and visitors. In that case, Intraguard is best placed to provide a truly tailored security service. This is because all of our highly skilled officers hold suitable security certifications such as SIA or CCNA, whilst they’re smartly dressed and experienced in protecting small and large sites across the UK.

Whether you need help protecting your educational facility, an office building, or a large commercial space, we have staff available with the proper training and experience. Depending on your sector, the individuals you’ll require will differ significantly, from those who might have more daily risks to those needed to be a customer-facing member of your team.

You can learn more about us and how we can help you by calling 0207 183 5016. Alternatively, please send us a message, and we’ll be back in touch as soon as possible to discuss your needs in more detail.