What to look for in security companies that offer concierge/reception security?
The reception area serves as the ‘face of your business’ — a place where your staff interact with customers, employees, and visitors daily. So reception security should be of a relevant quality.
For high-rise residential and commercial buildings alike, a secure, top-of-the-line protection system is a necessity. Your tenants and employees should never be concerned about their property or protection, and even a single incident will damage your credibility and bottom line in the long run. Of course, every building can increase its on-site security staff, but it will come at a substantial cost. Furthermore, if all you do is employ more on-site guards and add more cameras, it’s doubtful that you’ll ever close the real security holes in your workplace. Fortunately, the right concierge security services will strengthen your security while lowering costs. First, you’ll need to know what to look for in concierge security services before you invest. Here are four characteristics that have a significant impact on safety and protection.
Cutting-edge technology
Most modern security systems depend on cameras as their technical foundation, but conventional CCTV solutions leave a lot to be desired. A successful concierge security company will answer these concerns by integrating cameras with the most up-to-date analytics tools. Streaming CCTV footage can be used to automatically identify irregularities and spot suspicious behaviour using deep-learning algorithms and artificial intelligence. Another vital addition is outsourcing concierge guarding services. If you were to employ full-time security personnel at the front desk, it would be an expensive investment. Still, by having skilled personnel on hand whenever you need them, you elevate security, knowing you have the right professionals to rely upon, with decades of experience protecting businesses just like yours.
We can do our best to tell you precisely what you need in this article, but in all honesty, it’s impossible to know. At Intraguard, we take the time to get to know our clients and build a strong understanding of their culture, operations and goals. That said, you may want to answer the following questions to get a sense of the security reception services you require.
• What are the busiest times of the day for foot traffic?
• What are the differences between daytime and nighttime risks?
• What assets must always be visible?
• How sensitive is law enforcement in your community?
• How do you currently engage with customers or visitors who enter your building?
A comprehensive gap analysis is the first step in developing a high-value security solution. Any change or addition should have a clear purpose, and the current cameras, security staff, and operating procedures should all be considered.
Well-trained personnel
For most companies, outsourcing access control and other concierge activities is the most cost-effective option due to economies of scale. However, you don’t want just anybody watching over your building. A concierge security services company like Intraguard is well-vetted, SIA licenced and shares similar values to people you’d employ yourself. Furthermore, we train our reception and concierge guards on access policies and intrusion response, providing step-by-step protocols that ensure everyone is on the same page. It’s one of the ways we improve protection and minimise response times.
A proven track record of achievement
A portfolio of success stories from your concierge security company should be able to show its expertise. Quantitative ROI, implementation specifics, and direct relations between clients’ problems, potential solutions, and desired results should all be included in their examples.
Ability to communicate
Being personable is closely linked to communication, but it is also an ability in and of itself. Although being approachable is vital, being able to communicate information and ideas is also crucial. A professional front desk guard should convey details such as the location of various offices or how to contact a specific individual in the building. Being multilingual is a huge plus, but it isn’t often needed here in the UK.
Maintaining a professional appearance
As is the case with the building’s entrance, the first thing people notice about people is their appearance. Consumers make many value judgments about people based on their appearance. Therefore, it’s no surprise that front-desk staff should be well-dressed and polite. A warm welcome from a professional reception security guard will not only put people at ease but also give a fantastic first impression of your house. It increases the overall quality of the experience.
Adaptable work schedule
The hours of operation for your company can vary greatly. Many commercial facilities, warehouses, and distribution centres, for example, operate 24 hours a day, seven days a week. If you work from a number of locations, you likely need security concierge services that are flexible and can quickly adapt to your changing needs – and that’s where Intraguard can help.
The ability to remain calm in the face of adversity
Finally, but certainly not least, a security concierge guard must remain calm and collected in any situation. After all, they’re not only there to greet and support visitors; they’re also the first line of protection in the event of an emergency. A professional guard cannot be susceptible to anxiety and fatigue with difficulty multitasking. No matter what, interacting and executing tasks effectively is an essential part of work in this field. It’s even more critical that a front desk security concierge knows how to remain calm under pressure in an emergency. Although we hope it never comes to that, a good concierge security might mean the difference between life and death in the worst-case scenario! If you’d like to learn more about our reception security services, please read on. To talk to us about your needs, please call us today on 0207 183 5016.