Our Policies

Our commitment to clear ideas and frameworks drives our efforts to create an exceptional workplace. We continuously review and update our internal regulations to reflect evolving best practices and to support our vision of being an exemplary employer.

Intraguard Policies

Intraguard is committed to ensuring a safe, healthy, and secure environment for all employees, clients, contractors, and visitors. We fully comply with the Health and Safety at Work Act and all relevant UK regulations.

Key priorities include:

  • Preventing accidents and workplace injuries
  • Providing regular risk assessments and control measures
  • Ensuring the availability and proper use of PPE
  • Offering safety training and emergency preparedness
  • Encouraging the reporting of hazards or unsafe practices

All employees share responsibility for health and safety and must cooperate with company measures to maintain a secure working environment.

At Intraguard, we recognise our people as our greatest asset. We are committed to supporting employee development through structured training, ongoing learning, and skill enhancement.

Our training framework includes:

  • Thorough induction and role-specific training
  • Access to online and in-person learning resources
  • Annual performance reviews and development planning
  • Opportunities for upskilling and career advancement

We believe that investing in our team drives excellence, enhances customer satisfaction, and strengthens our long-term capability.

Intraguard promotes a workplace culture that is inclusive, fair, and respectful. We are proud to be an equal opportunity employer and strictly prohibit any form of discrimination or harassment.

Key commitments:

  • Recruitment based solely on skills and merit
  • Equal pay and opportunities for career growth
  • Reasonable accommodations for employees with disabilities
  • Respect for diverse backgrounds, identities, and beliefs

Every individual has a right to be treated with dignity and encouraged to reach their full potential in a supportive environment.

Intraguard is committed to reducing our environmental impact and operating sustainably. We continuously evaluate our practices to support cleaner, greener operations across all areas of the business.

Our initiatives include:

  • Reducing energy and water consumption
  • Managing waste through recycling and minimal use of disposables
  • Choosing eco-friendly suppliers and equipment
  • Promoting environmental awareness among staff

We hold ourselves accountable to national environmental legislation and strive for continuous improvement in our environmental performance.

As a responsible business, Intraguard is dedicated to making a positive contribution to society. Our Corporate Responsibility Policy outlines how we operate ethically and engage meaningfully with our communities.

Key focus areas:

  • Supporting local charities and volunteer efforts
  • Ethical sourcing and responsible supply chain practices
  • Ensuring safe, fair working conditions across operations
  • Encouraging transparency and social impact in decision-making

We aim to create value not just for clients, but for the wider community and environment we serve.

Intraguard maintains a zero-tolerance policy on the misuse of drugs and alcohol. The health, safety, and performance of our team and clients depend on a clear and focused workforce.

Key points:

  • Prohibition of drug or alcohol use during work hours or on company premises
  • Random or reasonable-suspicion testing, where applicable
  • Immediate disciplinary action for violations, including possible termination
  • Support is available for staff seeking help through rehabilitation programmes

All employees are expected to report for duty free from the effects of drugs or alcohol and behave responsibly in all work-related activities.

Intraguard takes extra precautions to protect employees working alone or in isolated environments. This policy ensures their safety through risk assessments, monitoring, and emergency support.

Core measures:

  • Identification and evaluation of lone working roles
  • Use of GPS tracking, regular check-ins, and alert systems
  • Lone worker training on situational awareness and conflict management
  • Clear emergency contact procedures and escalation plans

Managers are responsible for implementing safety controls, and employees must adhere to all lone worker guidelines without exception.

We value feedback and handle all complaints seriously, with a commitment to fair, transparent resolution. Intraguard encourages clients, partners, and employees to raise concerns so we can continually improve.

Our complaint process:

  • Acknowledge receipt within 2 working days
  • Investigate thoroughly and fairly.
  • Provide a clear response and resolution timeline.
  • Maintain confidentiality and avoid retaliation.

All complaints will be logged, monitored, and used to drive service improvements. Escalation routes are available if satisfaction is not achieved.

Intraguard is committed to preventing modern slavery and human trafficking across its operations and supply chains. We uphold the principles of the UK Modern Slavery Act and promote human rights globally.

Policy actions:

  • Conduct supplier due diligence and risk assessments.
  • Prohibit any form of forced or involuntary labour.
  • Ensure employees are hired freely and paid fairly.
  • Raise internal awareness and provide training where appropriate.

We expect the same ethical standards from all third-party contractors and suppliers and will take action against non-compliance.

Intraguard recruits individuals based on merit, capability, and alignment with our values. Our recruitment process is open, consistent, and free from bias or discrimination.

Principles include:

  • Transparent job advertising and shortlisting criteria
  • Fair interviews with structured questions and scoring
  • Right-to-work verification and background checks
  • Internal promotion and equal opportunity policies

We aim to attract top talent while promoting diversity and maintaining compliance with employment laws and industry regulations.

Intraguard is fully committed to complying with the UK GDPR and Data Protection Act. We protect the confidentiality, integrity, and lawful processing of all personal data we handle.

Our key principles:

  • Lawful, transparent, and purpose-specific data processing
  • Secure storage, access controls, and encryption
  • Clear procedures for subject access requests and data erasure
  • Employee training on data privacy obligations

We treat data with care and ensure clients, partners, and employees can trust us with their information.

This policy applies to all Intraguard staff who drive as part of their role. Safety is paramount, and distractions caused by mobile phones must be strictly avoided.

Rules include:

  • No use of handheld devices while driving
  • Only hands-free devices permitted, and even then, used sparingly.
  • No texting, social media, or emailing on the road
  • Pull over safely if calls are necessary.

Violation of this policy may lead to disciplinary action and is considered a serious breach of safety standards.

The Intraguard Code of Conduct outlines the behaviours expected from every employee and partner. It reinforces our values of integrity, respect, professionalism, and accountability.

Expectations include:

  • Acting honestly and legally in all dealings
  • Treating colleagues, clients, and the public with respect
  • Avoiding conflicts of interest and reporting misconduct
  • Safeguarding company assets and information

Our Code helps preserve trust and protects our reputation as a reliable and ethical service provider.

Intraguard abides by the UK Working Time Regulations to ensure employee well-being and compliance. We monitor working hours and rest periods to avoid fatigue and safeguard health.

Main provisions:

  • Maximum 48-hour average working week (unless opted out)
  • 11 hours of rest between shifts
  • A minimum 20-minute break for shifts over six hours
  • Paid annual leave in line with legal entitlements

Managers are responsible for scheduling fairly, and employees are encouraged to raise concerns about excessive hours.

Intraguard operates a zero-tolerance approach to bribery, fraud, and corruption. We act in line with the UK Bribery Act 2010 and promote a culture of honesty and accountability.

This policy prohibits:

  • Offering or accepting bribes, gifts, or kickbacks
  • Facilitating unlawful payments to secure contracts
  • Influencing decisions through personal benefits
  • Failing to report suspicious activity

Training, reporting mechanisms, and disciplinary action support the enforcement of this policy across all levels of the business.

We uphold the highest ethical standards in all our operations. The Intraguard Ethical Policy ensures we act fairly, responsibly, and with integrity toward people, partners, and the planet.

TKey commitments:

  • Honouring contracts and fair pricing
  • Treating suppliers, clients, and employees with respect
  • Upholding transparency and open communication
  • Avoiding any actions that could damage trust or reputation

Our decisions reflect not just what is legal but what is right.

Intraguard is dedicated to protecting vulnerable individuals, including children and at-risk adults, from abuse, neglect, and exploitation. Safeguarding is a shared responsibility.

Key measures:

  • Conducting background checks for relevant roles
  • Staff training on recognising and reporting safeguarding concerns
  • Immediate escalation of issues to designated safeguarding leads
  • Cooperating fully with authorities and social services

We are committed to providing a safe environment in every contract, project, and interaction.

Intraguard strictly prohibits the use of child labour and supports ethical recruitment across all supply chains. We follow ILO conventions and UK labour laws.

Policy components:

  • No employment under the minimum legal working age
  • Special protection for workers under 18 (reduced hours, supervision)
  • Immediate remediation plans for discovered violations
  • Third-party audits for suppliers when necessary

We champion decent work for all and advocate for safe development opportunities for young workers.

Intraguard has a zero-tolerance stance on tax evasion and associated facilitation. We act in accordance with the Criminal Finances Act 2017 and all relevant tax laws.

Our commitments:

  • Not engaging in or enabling tax evasion in any form
  • Maintaining transparent and accurate financial reporting
  • Training employees on identifying and avoiding facilitation risks
  • Investigating and responding to any suspected misconduct

We expect full cooperation from all staff, contractors, and suppliers in upholding this policy.

Intraguard encourages a culture of openness and accountability. Our Whistleblowing Policy empowers staff to report wrongdoing confidentially without fear of retaliation.

Protected disclosures may include:

  • Fraud, bribery, or corruption
  • Health and safety risks
  • Discrimination or harassment
  • Legal or regulatory breaches

Concerns should be reported internally or through our confidential whistleblowing line. All reports are taken seriously, investigated promptly, and handled with discretion.

Intraguard has zero tolerance for any form of workplace violence, including threats, intimidation, verbal abuse, or physical harm. The safety and well-being of our staff, clients, and visitors are our top priorities.

This policy covers:

  • Prevention through conflict resolution training and awareness
  • Clear reporting procedures for all incidents of aggression or violence
  • Prompt investigation and disciplinary action where needed
  • Support services for affected individuals

We are committed to maintaining a respectful, secure, and supportive environment where everyone feels safe.

All external communications must protect the reputation and integrity of Intraguard. Only authorised personnel may speak to the media or post company-related content publicly.

Policy guidelines:

  • Refer all media enquiries to senior management or the communications team
  • Do not share confidential or sensitive business information.
  • Avoid posting unofficial company content on social media.
  • Represent the company professionally in any public statements

Unauthorised disclosures may lead to disciplinary action and potential reputational harm.

At Intraguard, our mission is to deliver security and facilities management solutions that go beyond protection—building safer, smarter environments through innovation, integrity, and trust.

We are guided by:

  • A client-first approach grounded in reliability and responsiveness
  • A commitment to ethical, compliant, and transparent operations
  • A workforce empowered through training, diversity, and accountability
  • Continuous improvement through technology and best practices

Our purpose drives every decision we make—and defines the value we deliver.

Intraguard is committed to safeguarding the privacy of all individuals whose personal data we collect, process, or store. Our Privacy Policy outlines how we handle information in accordance with the UK GDPR and Data Protection Act.

Core commitments:

  • Collecting only the data necessary for specific, lawful purposes
  • Ensuring personal data is kept accurate, secure, and up to date
  • Providing clear communication on how data is used and processed
  • Respecting data subject rights, including access, correction, and deletion
  • Using appropriate technical and organisational measures to protect information

We maintain full transparency with clients, employees, and partners regarding data usage and ensure our practices reflect the highest standards of trust and accountability.